axas88 Privacy Policy

axas88 ("the Company", "we", "our", "us") is committed to protecting the privacy and personal data of all individuals who interact with the axas88 platform at axas88.net ("the Platform"). This Privacy Policy ("Policy") describes, in clear and transparent terms, what personal data axas88 collects from you, the purposes for which that data is processed, the legal basis for that processing, how we share data with third parties, how long we retain data, and the rights available to you in relation to your personal data.

This Policy applies to all Users, registered Members, and visitors of the axas88 Platform, including Players accessing the Platform from Malaysia and other jurisdictions. By registering an axas88 account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the axas88 Terms & Conditions.

For the purposes of applicable data protection legislation, axas88 acts as the data controller in respect of personal data collected through the Platform. axas88 determines the purposes and means by which personal data is processed in connection with the provision of online gaming, sports betting, and account management services at axas88.net.

axas88 collects and processes the following categories of personal data in connection with the operation of the Platform:

axas88 does not collect or process special categories of sensitive personal data (such as health data, biometric data, or racial/ethnic origin data) except where strictly required by applicable law or regulatory obligation, and then only with appropriate safeguards in place.

axas88 collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or filling in any form on the Platform.
• Automated collection: Technical and behavioural data collected automatically when you access or use the Platform, including via cookies, web beacons, server logs, and similar tracking technologies.
• Payment providers: Transaction confirmation data received from e-wallet providers (Touch 'n Go, Boost, GrabPay) and banking networks (Maybank2u, CIMB Clicks, Public Bank Online, DuitNow, FPX) in connection with deposits and withdrawals.
• Identity verification services: Where axas88 uses third-party KYC or AML screening services to verify identity documents or screen against sanctions and PEP (Politically Exposed Persons) lists.
• Fraud prevention services: Data received from third-party fraud detection and risk management providers in connection with platform security operations.

axas88 processes your personal data for the following purposes:

• To create, manage, and administer your axas88 account.
• To verify your identity and age in compliance with KYC obligations under our operating licence.
• To process deposits, withdrawals, and all financial transactions in MYR.
• To provide access to axas88's gaming, betting, and promotional services.
• To detect, prevent, and investigate fraud, money laundering, and other financial crimes.
• To comply with legal and regulatory obligations under our international gaming licence and applicable law.
• To provide customer support and resolve disputes.
• To send transactional communications (account notifications, payment confirmations, security alerts).
• To send marketing and promotional communications where you have provided consent or where we have a legitimate interest, subject to your right to opt out at any time.
• To operate responsible gaming tools — including deposit limits, self-exclusion, and account restrictions — where requested or required.
• To improve Platform security, performance, and user experience through technical data analysis.
• To enforce the axas88 Terms & Conditions and other Platform policies.

axas88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between axas88 and you — specifically, to operate your account, process payments, and provide gaming services.
• Legal obligation: Processing required to comply with applicable law, regulation, and gaming licence obligations — including KYC, AML, and age verification requirements.
• Legitimate interests: Processing carried out for axas88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the Platform — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where axas88 relies on your freely given consent — primarily for marketing communications. You may withdraw consent at any time by contacting support or using the opt-out mechanism in any marketing communication.

axas88 does not sell your personal data to unaffiliated third parties for their own marketing purposes. axas88 shares personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors and e-wallet providers — to facilitate deposits and withdrawals (Touch 'n Go, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank).
• KYC and identity verification service providers — to complete mandatory identity and age verification under our operating licence.
• AML and fraud screening services — to perform required anti-money laundering and sanctions screening.
• Game providers and software suppliers — limited technical data shared to enable game delivery and fair-play monitoring.
• IT and infrastructure service providers — hosting, security, and platform technology providers operating under data processing agreements with axas88.
• Regulatory and law enforcement authorities — where axas88 is legally required or obliged to disclose data to comply with a court order, regulatory direction, or law enforcement request.

axas88 retains personal data for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Account data and KYC documentation: retained for a minimum of five (5) years following account closure, in accordance with AML and gaming licence obligations.
• Financial transaction records: retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: retained for a minimum of three (3) years from the date of communication.
• Technical and log data: retained for a maximum of twelve (12) months, unless retained longer for fraud investigation purposes.
• Marketing consent records: retained for as long as the relevant consent remains active, and for a reasonable period thereafter for compliance evidence purposes.

Upon expiry of the applicable retention period, axas88 will securely delete or anonymise personal data in accordance with our internal data disposal procedures.

Subject to applicable law and certain regulatory limitations, you have the following rights in relation to your personal data held by axas88:

• Right of access: You may request a copy of the personal data axas88 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to axas88's legal retention obligations.
• Right to restriction of processing: You may request that axas88 restrict the processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request a structured, machine-readable copy of data you have provided to axas88.
• Right to object: You may object to processing based on axas88's legitimate interests, and you have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

axas88 uses cookies and similar tracking technologies on the Platform to deliver and improve our services. Cookies are small data files stored on your device by your browser. The following categories of cookies are used by axas88:

• Strictly necessary cookies: Required for core Platform functionality including login session management, security, and account access. These cannot be disabled without preventing the Platform from functioning correctly.
• Performance and analytics cookies: Used to collect anonymised data about how Players interact with the Platform — page load times, navigation patterns, error rates — to improve the user experience.
• Functional cookies: Used to remember your preferences such as language settings, game filter settings, and display preferences.
• Security cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other malicious activity.

axas88 does not deploy third-party advertising cookies or use cookie data to build cross-site behavioural advertising profiles. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair Platform functionality including the ability to log in to your axas88 account.

axas88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and axas88 servers.
• Encryption of sensitive data at rest, including KYC documents and financial data.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular security audits, penetration testing, and vulnerability assessments of Platform infrastructure.
• Incident response procedures for data breach detection, containment, and notification.

Notwithstanding these measures, no method of electronic transmission or storage is 100% secure. axas88 cannot guarantee absolute security of your data but is committed to maintaining standards appropriate to the sensitivity of the data processed and the risks involved. In the event of a data breach that is likely to result in significant risk to affected individuals, axas88 will notify relevant parties in accordance with applicable legal requirements.

The axas88 Platform is strictly intended for individuals aged 21 years and above. axas88 does not knowingly collect personal data from persons under the age of 21. If axas88 becomes aware that personal data has been collected from an individual under 21, that data will be immediately deleted and the associated account will be closed. Parents and guardians who believe a minor has submitted personal data to axas88 should contact us immediately via live chat or at [email protected] so that appropriate action can be taken without delay.

axas88 may send you promotional communications — including bonus offers, new game announcements, and platform updates — by email or in-platform notification where you have provided consent to receive such communications, or where axas88 has a legitimate interest in doing so under applicable law.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, by adjusting your communication preferences from within your axas88 account settings, or by contacting our support team directly. Opting out of marketing communications will not affect transactional or service-related communications which axas88 may still send in connection with your account.

axas88 will not send marketing communications to Players who are under an active self-exclusion period.

axas88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we provide. The date of the most recent revision is stated at the top of this page. Where changes are material, axas88 will use reasonable endeavours to notify registered Players via email or in-platform notification. Continued use of the Platform following publication of a revised Policy constitutes acceptance of the updated Policy. If you do not agree to the revised Policy, please contact support to discuss your options including account closure.

For any queries, concerns, or requests relating to this Privacy Policy or axas88's processing of your personal data, please contact us through the following channels:

• Live Chat: 24/7 live chat is available on the axas88 Platform — accessible from any page when logged into your account or from the homepage.
• Email: [email protected] — responses within one (1) business day for standard enquiries; data rights requests responded to within thirty (30) days.

axas88 takes all data protection queries seriously and is committed to resolving privacy concerns promptly and transparently.